Chau Kaizen respects your privacy. This policy explains what personal information we collect, why we collect it, how we look after it, and how you can contact us about it. It covers this website and the way we run our classes at Rear Building, 80 Churchill Road, Prospect SA 5082.
We are a small martial arts school, and part of what you tell us is health information, such as injuries and medical conditions we need to know about to keep you safe in training. Because of that we handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
Through our booking and enquiry forms, and in the normal course of running classes, we may collect:
- Your name, email address and phone number
- Your date of birth and address, so we can confirm the right age group and keep our membership records
- The class and date you would like to attend
- Your experience level and how you heard about us
- Injuries, medical conditions or anything else you choose to tell us so we can train you safely
- For a participant under 18, the name of the parent or legal guardian and their agreement on the child’s behalf
- Your acceptance of our training waiver, together with the date and time it was given
- Basic information about how you use this website, described under Cookies and analytics below
We do not collect credit card or bank details through this website.
Why we collect it
We use your information to arrange and confirm your class, to keep you and the people training with you safe, to contact you about your booking, membership or changes to the timetable, and to keep the records we need for insurance and for our legal obligations. We do not use it for anything else without asking you first.
How we store it
Your trial booking is emailed to us and is also kept on this website, so we can hold your spot, mark you off on the day and follow up afterwards. Member accounts and class bookings are kept on this website too. Both are seen only by the head coach and the staff who need them to run your class. We keep waiver and injury records for as long as we may need them for insurance or legal reasons, and we delete them once we no longer do. You can ask us to delete your details at any time.
Who we share it with
We do not sell or rent your information, and we do not share it with anyone outside Chau Kaizen, other than the service providers who host our website and email for us, and in the rare case where the law requires it or where it is needed to respond to a serious safety or medical incident. Some of those providers store data on servers outside Australia.
Cookies and analytics
This website uses Google Tag Manager to load Google Analytics and the Meta Pixel. These set cookies and may collect your IP address, device type and the pages you visit. We use Google Analytics to understand which pages are useful, and the Meta Pixel so we can show our classes to people on Facebook and Instagram and see whether those ads work. Some pages also embed YouTube videos, which set their own cookies when you play them.
You can block or delete cookies in your browser settings, install the Google Analytics opt-out add-on, and change what Meta uses through your Facebook or Instagram ad preferences. Blocking cookies will not stop you booking a class.
Marketing
We will contact you by email, phone or text about a booking you have made. We only add you to general news and offers if you ask us to, and every one of those messages includes a way to opt out.
Children
Our kids classes are for ages 6 to 13. A parent or legal guardian provides the details, agrees to the waiver and can ask us at any time about the information we hold on their child.
Access, correction and complaints
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email info@chaukaizen.au or call 0481 859 596 and we will respond within 30 days.
If you are not happy with how we have handled your information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Chau Kaizen
Rear Building, 80 Churchill Road, Prospect SA 5082
Email: info@chaukaizen.au
Phone: 0481 859 596